Even though it's been over a year since the defect system was announced and close to a year since it has been in place, there seems to still be a lot of confusion over what a defect actually is. There are 7 ways to get a defect on eBay. No matter how many defects you get per transaction, only 1 will count per transaction.
- Low detailed seller ratings for item as described. (Rating of 1, 2, or 3.
- Opened cases for items not as described.
- Return Requests: items not as described.
- Low detailed seller ratings for shipping time. (Rating of 1)
- Requests: items not received.
- Neutral or negative feedback from buyers.
- Transactions you canceled. If you cancel because the item is out of stock, you can't find it, you broke it, but ultimately it is your fault. When a buyer requests a cancellation it is not a defect.
These are the only ways that you can receive a defect on a transaction
You can also check your seller dashboard to:
- See how many defects you have and for what and
- Run a report to see exactly which transactions received the defect.
This is a short video that walks you through this process.
[kad_youtube url="https://www.youtube.com/watch?v=II_Eg77kVM8" maxwidth=800 ]
Clarification for the number of Free Listings for non-store sellers as stated in the Spring Seller Update on eBay
There are changes coming to the number of free listings that will each seller level will receive when the changes go into effect on May 1, 2015. I've noticed a lot of questions and definitely some confusion about what the exact changes are and what they mean for each seller who does not have a store subscription. It is now being recommended that if you list and/or sell more than 20 items a month it might be time to open a store.
Starting on May 1, every NON-STORE seller gets 20 listings that can be used as fixed price or auction (any category) and 20 auction listings to be used in the collectible categories. When you list an auction in a category other than collectibles, the first 20 you list will come off of the 20 per month whether they sell or don't sell. After that with every SUCCESSFUL auction auction that you list, you will receive a credit for the insertion fee.
Example you list 20 auctions in one of the collectible categories and 18 sell, no charge for any of those 20. The collectible categories include:
- Coins & Paper Money
- Dolls & Bears
- Entertainment Memorabilia
- Pottery & Glass
- Sports Memorabilia, Cards & Fan Shop
- Toys & Hobbies
You also use all of your 20 listings for auctions or fixed price. It doesn't matter how many sell or do not sell, they are yours to use as you please whether they sell or not.
Next week you list 20 more auctions and 15 sell. You will be credited the insertion fee only for 15 auctions.( I understand this to read almost any category, except real estate, biz/industrial, motors)
There will be no extra fee for 10-day auctions.
There will be a fee for 1 or 3-day auctions.
The reserve price fee will also increase.
The price for insertion for media will no longer be at a lower rate, but will be the same rate as all items.