Defect…What’s That?

Defect…What’s That?

Even though it's been over a year since the defect system was announced and close to a year since it has been in place, there seems to still be a lot of confusion over what a defect actually is. There are 7 ways to get a defect on eBay. No matter how many defects you get per transaction, only 1 will count per transaction.

  1. Low detailed seller ratings for item as described.  (Rating of 1, 2, or 3.
  2. Opened cases for items not as described.
  3. Return Requests: items not as described.
  4. Low detailed seller ratings for shipping time. (Rating of 1)
  5. Requests: items not received.
  6. Neutral or negative feedback from buyers.
  7. Transactions you canceled. If you cancel because the item is out of stock, you can't find it, you broke it, but ultimately it is your fault. When a buyer requests a cancellation it is not a defect.

These are the only ways that you can receive a defect on a transaction

You can also check your seller dashboard to:

  1. See how many defects you have and for what and
  2. Run a report to see exactly which transactions received the defect.

This is a short video that walks you through this process.

 

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