Even though it's been over a year since the defect system was announced and close to a year since it has been in place, there seems to still be a lot of confusion over what a defect actually is. There are 7 ways to get a defect on eBay. No matter how many defects you get per transaction, only 1 will count per transaction.
- Low detailed seller ratings for item as described. (Rating of 1, 2, or 3.
- Opened cases for items not as described.
- Return Requests: items not as described.
- Low detailed seller ratings for shipping time. (Rating of 1)
- Requests: items not received.
- Neutral or negative feedback from buyers.
- Transactions you canceled. If you cancel because the item is out of stock, you can't find it, you broke it, but ultimately it is your fault. When a buyer requests a cancellation it is not a defect.
These are the only ways that you can receive a defect on a transaction
You can also check your seller dashboard to:
- See how many defects you have and for what and
- Run a report to see exactly which transactions received the defect.
This is a short video that walks you through this process.
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