Even though it's been over a year since the defect system was announced and close to a year since it has been in place, there seems to still be a lot of confusion over what a defect actually is. There are 7 ways to get a defect on eBay. No matter how many defects you get per transaction, only 1 will count per transaction.
- Low detailed seller ratings for item as described. (Rating of 1, 2, or 3.
- Opened cases for items not as described.
- Return Requests: items not as described.
- Low detailed seller ratings for shipping time. (Rating of 1)
- Requests: items not received.
- Neutral or negative feedback from buyers.
- Transactions you canceled. If you cancel because the item is out of stock, you can't find it, you broke it, but ultimately it is your fault. When a buyer requests a cancellation it is not a defect.
These are the only ways that you can receive a defect on a transaction
You can also check your seller dashboard to:
- See how many defects you have and for what and
- Run a report to see exactly which transactions received the defect.
This is a short video that walks you through this process.
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If you're like most people, time has a way of getting away when you are online. Do you know how much time you spend on business activities versus social media? I have always tracked certain tasks, but certainly not everything and realized I really was losing time or wasting time as the case may be. I saw an app that was recommended for tracking time, all of your time on the computer and decided to give it a try. This is the second week of using Rescue Time and I am amazed. Amazed not just at how much time I spend at the computer but the amount of time spent at each website and/or task. Having the numbers makes me more accountable. Where am I wasting time?...What time of the day am I wasting time?...When am I most productive? By looking at the numbers and the stats at the end of each day or the beginning of the next day, I can better utilize my time. Granted I have no one to answer to but myself, but that is enough for me. Enough to make my time more productive and less wasteful.
Being self-employed means being accountable for the time and making the most of each day. Whether it is listing items, editing items, bookkeeping, and at this particular time of year, finishing up taxes. They're due in little more than a week.
Rescue time has both a free and a premium account available. I'm using the free account. I have been self-employed for many, many years and sometimes just need a nudge back to the beaten path to get back on course. For you, maybe you need to block out focus time, that is available with the premium account as well as more in depth tracking. You can set up the productivity level or the distraction level on each task you do. For example, social networking time is not all wasteful, I like many others use it as part of my marketing plan. So I know time spent on Twitter is not a distraction, just as time on Google Plus is not a distraction, but actually productive time spent marketing my items and my business.
If you have a problem balancing your time on the computer, there is a mobile app too, give the free Rescue Time a try. It will cost you nothing and likely will be an eye opener for you. I've set some goals for this week and thus far, okay one day only, I've surpassed today's goal. I'm working towards making that a habit rather than something I have to focus on, but until then I'll hold myself accountable with this sweet little app that keeps track for me.